COVID-19 Delays

Due to COVID-19 we’re encountering delays in the distribution channels and last leg of delivery. Unfortunately this is outside our control. Even tracking is often not done by the postal services because of the huge numbers of deliveries.

Our warehouses process orders as soon as they arrive.

EU (NL)New stock to arrive 28/29th May. Previous stock arrived on the 7th of May, Orders up to 17 May delivered. Expect COVID19 delays in last leg to your home. Orders are now processed asap.

EU(UK) – setting up a new distribution channel, currently waiting for stock to arrive, expect COVID19 delays in last leg to your home

USA – has stock, just COVID19 delays in last leg to your home

AUS – has stock, just COVID19 delays in last leg to your home

Lightburn Licence keys

Licence keys are automatically send as soon the order is processed. If you have only purchased a licence then it is send within minutes.

If you have multiple items then the Licence key is automatically send as soon the complete order is processed.

USA orders process on Fridays, so your licence key will be emailed soon.  If you haven’t done so already, feel free to download and install LightBurn from their website because you can use it for up to one month without the licence.

If you need the licence immediately but ordered combined items (e.g. Mini Gerbil plus LightBurn) please email us and we help you out.

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