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Mini Gerbil doesn't connect

Please help.  Tried InkScape first, but it wouldn't connect either. Mini Gerbil installed, green light on, red heart beating, USB cable installed and Windows 10 makes the USB CONNECTED sound, but LightBurn doesn't connect.What am I missing?

Thanks for good customer service! It turned out my Inkscape should have been the 32 bit and my Lightburn should have been 0.9.02. Things are working now, but the software isn’t controlling laser power and the lasers control panel isn’t either. The laser doesn’t turn off when it travels between shapes and leaves a faint line.

I will see what I can find in the forum.

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