Forum Support Ticket System
Hi Paul ,
would a support ticket system work better than forum posts ?
The reason i am asking is that i think it would help you and the gerbil owners alot
1) awesome tech able to keep track of peoples issues better ,no more bouncing from post to post.
2 Us Forum users (gerbil supporters) would have more confidence on our questions being answered. As i feel personally that some of my questions are being overlooked & Unanswered .
regards,
Nathan
Hi Nathan,
that’s really a great idea. The current k40 forum was meant to be a support system carried by many of its users. Only a few people have take up that support which leaves a lot to me to handle via email. A ticket system would make everyone’s life a bit easier.
ok will check what is available on the web since jira helpdesk is way too expensive for such a small customer base. Will keep you all posted.
cheers, Paul and Dan
Hi, I have managed to find an easy and simple ticket support system. i have activated a button on any page so you can raise any issue via a ticket!